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What’s Inside Your Clinic Core Policies Manual?
Policies form the foundation of how a clinic expects important situations and responsibilities to be managed. This manual brings 44 separate core policies together into one organised resource, covering areas ranging from consultation and consent through to infection control, emergencies, complaints, record keeping, practitioner competency, advertising, prescribing and inspection readiness.Because the contents pages will not be displayed on the website, below is the complete list of policies included in the manual.
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All 44 Clinic Core Policies Included
Adverse Event Reporting
Advertising, Promotions & ASA Compliance
Aftercare & Follow-Up
Anaphylaxis Preparedness
Brand Reputation & Incident Escalation
Cancellation & Refund
Chaperone
Clinical Audit & Quality Assurance
Clinical Governance & Accountability
Complaints Escalation Beyond Initial Resolution
Complaints Handling
Consultation & Consent
Continuous Professional Development (CPD) Training
Data Protection & Confidentiality
Policy (GDPR)
Deposit & Booking
Device Maintenance, Calibration & Servicing
Energy-Based Device Treatments (General Category)Environmental & Waste Disposal
First Aid & Emergency Preparedness
Future Licensing & Regulatory Compliance
Gift Vouchers, Packages & Promotional Credit
Health & Safety
Incident Review & Root Cause Analysis
Infection Prevention & Control
Insurance & Professional Standards
Insurer Notification & Incident Escalation
Inclusivity & Non-Discrimination
Lone Practitioner Security & Lock-Up
Medical Emergency & Complications
Medication & Disclosure
Mobile, Pop-Up & Off-Site Working
Multiple Sessions & Realistic Results
Patch Test & Treatment Suitability
Photography & Before/After Images
Practitioner Indemnity Verification
Prescribing
Product Recall & MHRA Alert Management
Record Keeping & Retention
Regulatory Inspection & Audit Preparedness
Safeguarding & Age Restriction
Scope of Practice & Competency Limits
Substance Use Policy (Alcohol & Drugs)
Treatment Eligibility
Treatment Refusal
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Clinical Governance & Professional Accountability
The collection includes policies addressing the wider professional framework of running a clinic, including Clinical Governance & Accountability, Clinical Audit & Quality Assurance, Scope of Practice & Competency Limits, Insurance & Professional Standards, Practitioner Indemnity Verification and CPD Training. These provide a documented framework around professional responsibility, competency, review and the standards expected within the clinic.
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Consultation, Treatment & Client Care
A significant part of the collection focuses on the client journey and the decisions surrounding treatment.Policies cover Consultation & Consent, Treatment Eligibility, Treatment Refusal, Patch Testing & Treatment Suitability, Aftercare & Follow-Up, Medication & Disclosure, Multiple Sessions & Realistic Results and Photography & Before/After Images. Together, these help establish consistent expectations around consultation, suitability, documentation, client communication and treatment decisions.
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Infection Control, Health & Emergency Preparedness
Core safety responsibilities are represented through dedicated policies for Infection Prevention & Control, Health & Safety, Environmental & Waste Disposal, First Aid & Emergency Preparedness, Anaphylaxis Preparedness and Medical Emergency & Complications. This gives the clinic clearly defined policy documentation for both routine safety standards and situations requiring escalation or emergency response.
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Incidents, Complaints & Escalation
The manual contains several policies specifically addressing what happens when something goes wrong or requires formal review.These include Adverse Event Reporting, Complaints Handling, Complaints Escalation Beyond Initial Resolution, Incident Review & Root Cause Analysis, Insurer Notification & Incident Escalation and Brand Reputation & Incident Escalation. This provides greater depth than relying on a single generic complaints or incident policy.
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Business, Booking & Client-Facing Policies
The collection also covers areas that affect the commercial and administrative side of clinic operation, including Deposit & Booking, Cancellation & Refund, Gift Vouchers, Packages & Promotional Credit, Advertising, Promotions & ASA Compliance, Inclusivity & Non-Discrimination and Chaperone arrangements. These policies help establish written expectations around areas that can otherwise lead to inconsistency or misunderstandings between the clinic, staff and clients.
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Records, Data & Documentation
Dedicated policies address Data Protection & Confidentiality (GDPR), Record Keeping & Retention and Photography & Before/After Images, helping the clinic establish clear standards around the information and records it creates and holds.
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Equipment, Products & Medicines
The manual also covers operational areas involving equipment, products and medicines, with policies including Device Maintenance, Calibration & Servicing, Energy-Based Device Treatments, Prescribing, Product Recall & MHRA Alert Management and Medication & Disclosure.
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Different Ways of Working
Not every practitioner operates from a traditional staffed clinic, so the collection also includes policies addressing Lone Practitioner Security & Lock-Up and Mobile, Pop-Up & Off-Site Working. This broadens the manual beyond treatment-room policies and considers practical working arrangements that may be relevant to modern aesthetic businesses.
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Safeguarding, Suitability & Professional Boundaries
The manual includes dedicated policies for Safeguarding & Age Restriction, Substance Use (Alcohol & Drugs), Treatment Eligibility, Treatment Refusal and Scope of Practice & Competency Limits. These policies provide written guidance around situations where treatment may need to be restricted, delayed or declined, and where clear professional boundaries are particularly important.
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Regulatory & Inspection Readiness
The collection also includes Regulatory Inspection & Audit Preparedness and Future Licensing & Regulatory Compliance, helping clinics maintain documentation that can be reviewed and developed as their business and applicable requirements change.
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Personalised to Your Clinic
Your complete 44-policy Clinic Core Policies Manual is professionally personalised and branded throughout, giving your business a cohesive set of policies rather than a collection of disconnected generic documents.The finished 47-page manual is supplied as a high-quality PDF directly by email.For practical clinic use, we recommend printing and storing your policies in a ring binder with protective pockets, allowing individual policies to be easily referenced and enabling revised or additional documentation to be added as your clinic develops.
Important: Your documentation is tailored to the information you provide. Individual practitioners remain responsible for checking requirements applicable to their qualifications, insurer, treatments, premises and regulatory environment.
