01 · The foundation
This is much more than a collection of individual policies. The manual provides a structured framework for the key clinical, operational and professional systems that sit behind the day-to-day running of an aesthetic clinic.The Clinical Governance Core covers Clinical Governance, Risk Management, Safeguarding, Incident Management, Duty of Candour, Complications & Emergency Protocols, and Insurance & Professional Responsibility.Together, these sections establish how clinical responsibility, safety, risk, incidents and professional accountability are managed across the clinic.
02 · The environment
Daily workflows require strict adherence to scheduling, room preparation, and device maintenance. Sterilisation cycles must be logged without exception, and clinical supplies must maintain a minimum safety stock level at all times to prevent disruption.
03 · The client journey
Our commitment to an elevated patient experience governs every touchpoint. From the initial greeting to post-treatment follow-up calls, all communications must follow our signature protocol to ensure emotional safety and complete clinical transparency.
04 · Your team
Continuous professional development is mandatory. All practitioners must complete quarterly competency assessments and maintain active certifications. New team members must complete the structured 14-day onboarding pathway before performing unsupervised treatments.
05 · The business
Protecting patient privacy is paramount. Ensure all records comply with GDPR and HIPAA guidelines. Financial transactions, patient consent forms, and insurance claims must be reconciled daily to maintain bulletproof compliance audits.
06 · Treatment-specific
Every clinical procedure must follow the documented Standard Operating Procedure (SOP). Patch testing rules are non-negotiable and must be performed at least 24 hours prior to specific light-based therapies. Ensure photographic evidence is secured for all baseline assessments.
07 · Preparedness
We maintain a continuous state of compliance. Mock audits are conducted bi-annually. All chemical logs, waste disposal manifests, and equipment calibration certificates must be kept in the master compliance binder, immediately accessible to visiting authorities.
Important: Your documentation is tailored to the information you provide. Individual practitioners remain responsible for checking requirements applicable to their qualifications, insurer, treatments, premises and regulatory environment.
08 · Your clinic
Your finished manual is tailored around your clinic and the treatments you provide, then professionally branded throughout to create one cohesive documentation system.The completed resource is supplied as a high-quality PDF by email. For practical clinic use, we recommend printing the manual and keeping it in a ring binder with protective pockets. This makes individual documents easy to access and allows new or updated documentation to be added as your clinic, services and requirements develop.
DISCUSS YOUR MANUAL
